Rackspace Downtime – All Outages Suffered By Shoes.co.uk
Don’t believe all you read about Rackspace. They promise 100% up time and fanatical support and you know what I can tell you that the support guys are really great – its just that there are fewer of them than there used to be and while in the past they were all over you like a rash if your server went offline for any reason. Now it’s a whole lot tougher to get through to anyone that knows anything.
Like many companies they have installed a switchboard with people who don’t know anything, They are rather like robots asking ‘how can I help you’ then as you start speaking they ask you for your account number, password and code word. Why they don’t simply ask ‘account number please…….. and then put you through I do not know but the whole process has become protracted when you just want it to be quick.
Anyway – like I said they used to be great. Their servers never used to fall over but these are the outages from our site for 2014-2015
NEW | 21 Apr 2015, 11:27 AM | 00:04:38 | Connection to HTTP service failed (500 – Internal Server Error) |
NEW | 21 Apr 2015, 6:08 AM | 00:13:10 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 20 Apr 2015, 1:33 PM | 00:03:38 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 20 Apr 2015, 3:08 AM | 01:13:12 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 15 Apr 2015, 12:28 PM | 00:03:28 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 12 Apr 2015, 10:23 PM | 00:38:10 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 29 Mar 2015, 12:58 PM | 00:03:17 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 26 Mar 2015, 7:58 AM | 00:03:08 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 21 Mar 2015, 1:18 PM | 00:03:12 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 16 Mar 2015, 10:33 PM | 06:58:12 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 16 Mar 2015, 6:13 AM | 00:33:08 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 16 Mar 2015, 5:43 AM | 00:23:39 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 07 Mar 2015, 3:04 PM | 00:18:21 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 07 Mar 2015, 9:04 AM | 00:28:12 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 06 Mar 2015, 6:29 AM | 00:03:11 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 27 Feb 2015, 12:14 PM | 00:23:14 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 22 Feb 2015, 5:34 PM | 00:18:15 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 21 Feb 2015, 10:20 AM | 00:08:04 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 09 Feb 2015, 7:04 AM | 00:03:11 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 13 Jan 2015, 1:54 AM | 00:18:09 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 11 Jan 2015, 1:25 PM | 00:47:18 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 11 Jan 2015, 7:38 AM | 00:09:44 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 11 Jan 2015, 7:29 AM | 00:03:12 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 11 Jan 2015, 7:04 AM | 00:18:30 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 11 Jan 2015, 6:44 AM | 00:13:16 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 11 Jan 2015, 5:24 AM | 00:23:14 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 09 Jan 2015, 9:49 AM | 00:13:05 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 05 Jan 2015, 12:39 PM | 00:08:16 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 05 Jan 2015, 12:14 PM | 00:03:39 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 18 Dec 2014, 10:49 AM | 00:23:15 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 18 Dec 2014, 10:34 AM | 00:03:35 | Connection to HTTP service failed (-1 – ) |
NEW | 18 Dec 2014, 5:09 AM | 00:58:09 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 14 Dec 2014, 3:20 AM | 00:03:03 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 09 Dec 2014, 3:40 PM | 00:06:13 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 09 Dec 2014, 3:13 PM | 00:09:44 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 09 Dec 2014, 2:45 PM | 00:23:45 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 07 Dec 2014, 4:24 AM | 00:08:32 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 26 Nov 2014, 11:44 AM | 00:03:10 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 20 Nov 2014, 3:40 PM | 01:47:50 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 20 Nov 2014, 3:00 PM | 00:32:40 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 17 Nov 2014, 5:34 AM | 02:23:50 | Unable to resolve name (2 – Server Failure (SERVFAIL)) |
NEW | 15 Nov 2014, 2:34 PM | 00:03:29 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 15 Nov 2014, 9:15 AM | 00:18:02 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 13 Nov 2014, 6:04 AM | 00:28:50 | Unable to resolve name (2 – Server Failure (SERVFAIL)) |
NEW | 11 Nov 2014, 11:14 AM | 00:03:33 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 06 Nov 2014, 11:19 AM | 00:33:11 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 06 Nov 2014, 11:10 AM | 00:02:27 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 06 Nov 2014, 10:54 AM | 00:08:04 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 06 Nov 2014, 7:49 AM | 00:03:07 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 06 Nov 2014, 7:14 AM | 00:08:30 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 23 Oct 2014, 11:22 PM | 00:57:33 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 22 Oct 2014, 12:12 PM | 00:02:33 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 22 Oct 2014, 7:07 AM | 00:03:07 | Unable to resolve name (2 – Server Failure (SERVFAIL)) |
NEW | 13 Oct 2014, 4:32 PM | 00:08:07 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 09 Oct 2014, 11:22 AM | 00:03:25 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 09 Oct 2014, 10:02 AM | 00:03:10 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 09 Oct 2014, 8:52 AM | 00:02:32 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 08 Oct 2014, 9:47 PM | 00:03:07 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 03 Oct 2014, 11:47 AM | 00:03:24 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 02 Oct 2014, 3:07 PM | 00:08:18 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 01 Oct 2014, 11:17 AM | 00:03:32 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 15 Sep 2014, 3:17 PM | 00:08:27 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 12 Sep 2014, 12:31 PM | 00:04:02 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 12 Sep 2014, 11:47 AM | 00:03:05 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 12 Sep 2014, 11:22 AM | 00:03:09 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 11 Sep 2014, 11:22 AM | 00:12:35 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 05 Sep 2014, 8:52 AM | 00:08:05 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 16 Aug 2014, 6:22 AM | 01:35:40 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 14 Aug 2014, 6:02 AM | 00:02:46 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 01 Aug 2014, 10:12 AM | 00:08:06 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 17 Jul 2014, 12:12 PM | 00:07:57 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 16 Jul 2014, 11:28 AM | 00:02:21 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 15 Jul 2014, 5:27 AM | 00:08:14 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 11 Jul 2014, 4:27 PM | 00:22:58 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 11 Jul 2014, 9:35 AM | 00:04:35 | Connection to HTTP service failed (500 – Internal Server Error) |
NEW | 06 Jul 2014, 8:43 AM | 00:01:59 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 06 Jul 2014, 1:47 AM | 00:03:15 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 05 Jul 2014, 5:30 PM | 01:04:46 | Connection to HTTP service failed (403 – Forbidden) |
NEW | 05 Jul 2014, 4:35 PM | 00:04:50 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 05 Jul 2014, 3:42 PM | 00:03:16 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 05 Jul 2014, 12:12 PM | 00:03:27 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 05 Jul 2014, 11:35 AM | 00:01:50 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 26 Jun 2014, 6:32 AM | 00:57:34 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 08 Jun 2014, 1:22 PM | 00:08:04 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 09 May 2014, 1:22 PM | 00:08:12 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 03 May 2014, 7:12 PM | 00:42:11 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 30 Apr 2014, 5:46 PM | 00:03:22 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 30 Apr 2014, 6:16 AM | 00:03:32 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 25 Apr 2014, 11:10 AM | 00:10:05 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 16 Apr 2014, 8:11 PM | 10:24:20 | Connection to HTTP service failed (-1 – Redirection limit exceeded) |
NEW | 16 Apr 2014, 7:41 PM | 00:04:17 | Connection to HTTP service failed (-1 – Redirection limit exceeded) |
NEW | 16 Apr 2014, 12:55 AM | 17:34:45 | Connection to HTTP service failed (-1 – Redirection limit exceeded) |
NEW | 14 Apr 2014, 7:32 AM | 00:03:18 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 06 Apr 2014, 11:01 AM | 00:04:51 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 05 Apr 2014, 10:58 PM | 09:44:53 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 04 Apr 2014, 11:12 AM | 00:03:08 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 29 Mar 2014, 7:47 AM | 00:03:06 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 27 Mar 2014, 1:07 PM | 00:08:20 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 27 Mar 2014, 12:52 PM | 00:03:05 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
NEW | 27 Mar 2014, 9:37 AM | 00:03:13 | Connection to HTTP service failed (ERR – Unrecognized HTTP error) |
So that’s 100 outages in 13 months roughly. So next time someone tells you that Rackspace servers never go down just refer to the handy chart below. This is fact and taken from the Alerta ping reports that happen every minute. The worst ones were for over 17 hours and over 9 hours. Try running a business when that happens.
Not good is it? and the worst thing? try getting compensation out of them! we run a web store that relies on 100% up time, This isn’t.
Nigel