Wow! what a day – I thought most companies had a good feel for customer service these days but I came across one today who did not care about their customers, they left me so incensed I walked out!

I went to Trafford Park with my wife to see Johnson & Johnson Kitchens. She had been there the previous Friday with my daughter and met with one of the sales people/designers. She phoned him today at 1.30 and they made a plan to meet at 3.30, sounds simple eh?

We arrived on time and the very pleasant girl on the desk said she would inform the salesman/designer. He was with another couple so we had a wander round and waited and waited and …………..waited.

After 35 minutes, ( we were reading old copies of Cheshire Life at this stage), a young guy who had been watching football on his iPad sauntered over and asked if we wanted anything! we explained how long we had waited already and he said it wouldn’t be much longer. Anyway after another 10 minutes we left.

That was 45 minutes waiting for a man who had made an appointment and who wouldn’t even lift his head up to acknowledge a woman he had already met!

Now I accept that it is tricky when you have a customer in front of you and another arrives, but we had made an appointment with him. There was no acknowledgement, no apology, no offer of a cup of coffee or even a glass of water! seemingly we were just expected to wait. When I asked what time they closed, the young guy said, ‘don’t worry ‘xxx’  has a key’! so no thought of how long were had been kept waiting, we just being told that the salesman wouldn’t mind if we, WE, kept him late! priceless!

Needless to say we will not be buying a Kitchen from Johnson &  Johnson!  and… Oh I have emailed him/them to vent my frustration but in my experience people like this actually believe they are in the right, so we will see!